Find out more about your options for getting a service and parts for Apple devices that are past their warranty period.
Owners of iPhone, iPad, iPod, Mac or Apple TV products may obtain service and parts from Apple Service Providers, including Apple Store locations and Independent Repair Providers, for a minimum of 5 years from when Apple last distributed the product for sale.
Service and parts may be obtained for longer, as required by law or for up to 7 years, subject to parts availability. Additionally, Mac laptops may be eligible for an extended battery-only repair period for up to 10 years from when the product was last distributed for sale, subject to parts availability.
Apple discontinues hardware service for certain technologically obsolete products. Your product is supported by ongoing OS updates and backed by a network of more than 5,000 Apple-certified repair locations that you can count on if something unexpected happens.
Apple and the environment
Apple products are designed to be long-lasting. They are made of durable materials that are heavily tested in our Reliability Testing Lab. The longer you use your product, the better it is for the planet. For more information about Apple and the environment, visit www.apple.com/au/environment.
About vintage products
Products are considered vintage when Apple stopped distributing them for sale more than 5 and less than 7 years ago.
For products purchased in France, see Statutory Warranties of Seller and Spare Parts (PDF). Owners of a new iPhone or Mac laptop purchased after 31 December 2020, in France, may obtain service and parts from Apple or Apple service providers for 7 years from the date the product model was last supplied by Apple for distribution into France.
About obsolete products
Products are considered obsolete when Apple stopped distributing them for sale more than 7 years ago. Monster-branded Beats products are considered obsolete regardless of when they were purchased.
Apple discontinues all hardware service for obsolete products and service providers cannot order parts for obsolete products. Mac laptops may be eligible for an extended battery-only repair period for up to 10 years from when the product was last distributed for sale, subject to parts availability.
Apple Products and Australian Consumer Law
Apple products come with guarantees that cannot be excluded under Australian consumer law. The contractual rights that you may be entitled to under the Apple Limited Warranty, AppleCare Protection Plan or AppleCare+ are in addition to these statutory rights. You are entitled to a repair, replacement, or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
When you purchase Apple hardware products, you will also receive coverage from the Apple Limited Warranty. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan or AppleCare+.
iMacs, MacBooks and Mac Studio Effectively Have a Three-Year Warranty in Australia and New Zealand Under Consumer Law
If you bought and own a Mac in Australia or New Zealand, your computer effectively has warranty coverage for up to three years from its original date of purchase, even without purchasing optional AppleCare+ coverage.
Apple complies with Australia and New Zealand laws giving consumers the right to ask for a repair or replacement free of charge if a product experiences failure within a “reasonable” amount of time after purchase.
iPhones, iPads and other iOS device Effectively Have a Two-Year Warranty in Australia and New Zealand Under Consumer Law
If you bought and own a Mac in Australia or New Zealand, your computer effectively has warranty coverage for up to three years from its original date of purchase, even without purchasing optional AppleCare+ coverage.
Apple complies with Australia and New Zealand laws giving consumers the right to ask for a repair or replacement free of charge if a product experiences failure within a “reasonable” amount of time after purchase.