Geekworks Service         

Geekworks is an Apple Authorised Service Provider located just 3km from the Brisbane CBD and can assist with all your Mac, iPad, iPod and iPhone repairs.  We can also assist with Apple Watch repairs.

Apple Certified Technicians

Our Service Department typically has a same day or next morning on our workbench policy for most jobs.

Our average fix time for Apple warranty repairs is three to four business days. There is no charge for items covered by Apple Warranty and no need to make an appointment.  Please be aware that Service Jobs are tended to on a first come first serve basis. Priority repairs are available by request and may incur additional fees. Service time is charged per hour and is billed in 30 minute increments after the first hour for jobs that are not covered under Warranty.


Things to do before coming in for your service:

Before you come and see us, make sure:

1. you have backed up your device to iCloud or to a Time Machine backup.

2. you have turned Find My Device off through iCloud. Find My Device is part of the anti-theft on an Apple Devices. For any repair to be processed through Apple’s Repair System we must have this turned off or we cannot order the parts.  

First of all, go to www.icloud.com and sign into your Apple account, click on “Find iPhone” then “All Devices” at the top of the screen. Devices in your list that are offline (turned off) will have a grey indicator next to them. Click the small “X” next to the device that you wish to remove Find My Device from.

You do not have to have an appointment. We accept both appointments through Apple’s website and walk-ins.

This really depends on the specific issue with your device. For hardware related faults, parts are not kept in house and will need to be ordered through Apple. This typically takes 2-3 business days and may take a further 2-3 business days to install and confirm the fault is no longer present. For software related faults, we typically complete these types of repairs in under a week. If we are experiencing delays for either a hardware or software fault, we will let you know so you are kept fully up-to-date.

No. An estimated purchase date should be linked to the serial number of your device. Under rare circumstances, this may not be the case and we will contact you if a proof of purchase is necessary.

If you are concerned that your warranty has expired, give us a call or email and we can confirm your warranty status. Apple offers a one year limited worldwide warranty on all their devices. On top of this, you may be covered under the ACCC to devices purchased within Australia. 

We are currently located on 412 Old Cleveland Rd Coorparoo 4121 where the old Blockbuster used to be.

 

Non Warranty Repairs

Quote for Out of Warranty Workshop Repairs**                      $  95 including GST Work performed in our Workshop                                             $149 including GST per hour **All non warranty workshop repairs attract an $95 quote fee (or $55 for iPods or peripherals) to be paid at the time of check in. If you choose to go ahead with the repair after quotation, this fee will already have been applied to the repair and we will only bill for additional time to complete the job.


Beats Repairs

Beats by Dre repairs. If your Beats by Dre audio gear is covered by Apple’s Limited Warranty or under Australian Consumer Law we are able to arrange repair for you. Please note that we will need a copy of your proof of purchase (ie. Tax Invoice) to confirm your warranty status on this product.